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Privacy Policy

Last Updated: August 13, 2025

This Privacy Policy explains how Syringa Lab Supplies (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit or make a purchase from syringalabsupplies.com or otherwise interact with our services (“Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you disagree, please discontinue use of our Site and Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. When we do, we will update the “Last Updated” date above and post the revised version on this page.

Information We Collect

The personal information we collect depends on how you interact with us and our Services. We may collect the following categories:

Information You Provide Directly

  • Contact details: name, billing/shipping address, phone number, email address.
  • Order details: payment confirmation, purchase history, returns, exchanges.
  • Account information: username, password, security questions.
  • Shopping activity: items viewed, added to cart, or wishlisted.
  • Customer support: messages or attachments sent through our Site or email.

Information Collected Automatically

When you use our Services, we may collect “Usage Data” through cookies and similar technologies, including:

  • Device type and browser information
  • IP address and general location
  • Interaction data (pages viewed, time spent, clicks)

Information From Third Parties

We may receive information from:

  • Service providers such as BigCommerce (e-commerce platform) and payment processors
  • Marketing and advertising partners
  • Shipping carriers and fulfillment partners

How We Use Your Information

  • Order processing: fulfilling purchases, managing returns, and arranging shipping.
  • Account management: creating, maintaining, and securing your account.
  • Customer support: responding to inquiries and troubleshooting issues.
  • Marketing: sending promotional emails, offers, and product updates (you may opt out at any time).
  • Security and fraud prevention: detecting and addressing unauthorized or illegal activity.

Cookies & Tracking

We use cookies to improve your shopping experience, remember preferences, and analyze site usage. Most browsers accept cookies by default, but you can disable them in your browser settings. Please note that disabling cookies may affect site functionality.

How We Share Your Information

We may share personal information with:

  • Vendors and service providers (payment processors, shipping carriers, IT support)
  • Business and marketing partners (for promotions and targeted advertising)
  • Our corporate affiliates
  • Authorities or legal entities when required by law

We do not sell your personal information.

User-Generated Content

Any content you post publicly (e.g., product reviews) may be visible to others. Please do not share personal information you do not want to be public.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children.

Security & Retention

We take reasonable measures to protect your personal information but cannot guarantee complete security. We retain information as long as needed to provide Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Request a copy of your data
  • Limit or object to processing
  • Withdraw consent (where applicable)
  • Opt out of marketing communications

To exercise these rights, contact us using the details below. We may need to verify before processing your request.

International Users

Your information may be processed in the United States and other countries. Where required, we use appropriate safeguards for data transfers.

Contact Us

For questions or to exercise your privacy rights:

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