We ship orders quickly and work with trusted carriers to ensure your items arrive safely and on time. Below are answers to our most common shipping questions.
What are your shipping cut-off times?
Orders placed by 1:00 PM Mountain Time on business days are typically shipped the same day. Orders placed after this time will be shipped the next business day.
Can you ship using my account?
We cannot ship using buyer or third-party accounts at this time. However, we can arrange for a pickup or “call” tag with prior approval. Contact us for details.
What if my order arrives damaged?
If your order arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or refund. Photos of the damage may be requested to help with our carrier claim process.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. Use this to monitor delivery progress and estimated arrival dates.
What carriers do you use?
We ship with trusted carriers, including UPS and USPS, to ensure reliable delivery of your items.
Do you offer express or overnight shipping?
Yes. We offer express and overnight shipping for most items, though some large or hazardous products may have restrictions. Costs depend on weight, size, and destination. Contact us for a shipping quote.
How long does it take to process my order?
In-stock orders placed by 1:00 PM MT on business days usually ship the same day. Weekend or holiday orders are processed the next business day. You will receive a confirmation email with tracking information once your order ships.
Can I change my shipping address after placing an order?
If you need to update your shipping address, contact our customer service team as soon as possible. We will try to accommodate your request, but changes may not be possible once an order has been processed.